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Electric Company Smart Meter Deployments: Foundation for a Smart Grid (2019 Update)
December 2019
This report provides examples of how electric companies are leveraging information to improve grid operations, integrate distributed energy resources, and provide new customer solutions from more than 88 million smart meters deployed in the U.S. through end of 2018, covering early 70 percent of U.S. households. Based on survey results and approved plans, estimated deployments are expected to reach 98 million smart meters by the end of 2019 and 107 million by year-end 2020.
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Emerging Energy Solutions for Residential Customers
June 2019
To assist their member companies in reimagining the customer service model and creating a more seamless experience for residential customers, EEI and IEI collaborated to develop a book of case studies that highlight the different ways in which EEI and IEI member companies are moving forward to reimagine customer service. These case studies—developed as part of the EEI Customer-Centricity Initiative—cover five key areas: smart home energy management; online energy marketplaces; low- to moderate-income customer solutions; customer notification and engagement; and residential bill payment options.
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