On August 4, 2021 IEI hosted an executive dialogue featuring Kevin Kastner, Vice President of Customer Service at Georgia Power and Mark Newton, Vice President of North America Electric at Sensus. The discussion focused on empowering customers with flexibility to choose from 7 rate options to minimize their bills, preventing bill surprises with Georgia Power's My Power Usage Program, and combining the control of PrePay and the certainty of a fixed daily price with “Pay by Day”.

See Key Takeaways here.

See all dialogues from IEI’s Thought Leaders Speak Out: Engaging Customer with Technology series here.

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