On September 13, 2022 IEI hosted an executive dialogue featuring Katie Sloan, VP, Customer Programs and Services of Southern California Edison and Scott Engstrom, Co-Founder and Chief Customer Officer of GridX. The discussion focused on SCE’s analytics-driven and customer-centric journey to transition customers to time-of-use (TOU) rates. More than 600,000 commercial customers and 2.6 million of SCE’s 4.5 million residential customers are now on a TOU rate.

See all dialogues from IEI’s Thought Leaders Speak Out: Engaging Customer with Technology series here.