On May 16, 2023 IEI hosted an executive dialogue featuring Steve Shnider, Sr. Director, Enterprise Digital Strategy and Experience, Florida Power & Light Company and Caroline Roche, VP and Senior Partner, IBM. The discussion focused on how FPL is working with IBM to implement a data-driven digital strategy to drive costs out of the business while keeping customers satisfied.

See Key Takeaways here.

See all dialogues from IEI’s Thought Leaders Speak Out: Engaging Customer with Technology series here.