On September 18, 2023 IEI hosted an executive dialogue featuring Andrew Barrington, Products and Services Manager, Avista and Abhay Gupta, Co-Founder and CEO, Bidgely. The discussion focused on how Avista is leveraging data thru its work with Bidgely to enhance customer experience and call center performance, support distribution system planning and increase customer participation in energy efficiency and EV programs. 

See Key Takeaways here.

See all dialogues from IEI’s Thought Leaders Speak Out: Engaging Customer with Technology series here.